Shipping policy

What freight costs

Parcels (every item under 10 kg): standard tracked freight is free to every postcode in Australia on orders of $300 or more. Under $300 it's $14.95 to metro areas, including Sydney, Melbourne, Brisbane, Adelaide, Canberra, Newcastle, Geelong, the Gold Coast and the Sunshine Coast, and $24.95 to Perth, Tasmania, the NT, central and north Queensland and other regional areas.

Sprayers from $1,500: free delivery to Sydney, Melbourne, Brisbane and Adelaide metro.

Other items of 10 kg or more, and sprayers outside those four metro areas: a flat heavy goods rate per item by area, from $55 to $220 depending on the postcode. The Ultra 795 XT ProContractor and Ultra 1095 XT machines pay the heavy goods rate everywhere.

You always see the exact freight at checkout before you pay. Prefer to skip freight? Choose click and collect at Deception Bay QLD or Derrimut VIC.

When it leaves

  • Graco in stock: leaves the warehouse in 1 to 2 business days.
  • Graco parts we don't hold: we order them in from Graco for you. Each product page shows Graco's current ETA for that item, or says we'll confirm the ETA within 1 business day.
  • Graco back ordered: the product page shows roughly when it ships. We email you an ETA once Graco confirms it.
  • Wagner and Titan: we confirm stock and an ETA with the supplier for every order and email you before dispatch. If the ETA doesn't work for you, you can cancel for a full refund before it ships.

Once it leaves, most orders arrive in 2 to 5 business days. Allow 4 to 7 for WA, Tasmania and the NT. These are estimates from the carrier, not a guarantee. We'll tell you straight away if something is running late.

Tracking

You get a tracking link by email when your order ships. If an order ships in more than one box, you get a link for each.

Signing for it

Sprayers need a signature on delivery. Check the box before you sign. If the box is damaged, write it on the driver's paperwork before you sign. Then take photos and email us within 24 hours of delivery so we can claim it with the carrier.

Where we deliver

  • Australia only. We don't ship overseas.
  • Regional and remote postcodes, including WA, NT and Tasmania, can take longer to arrive and may cost more to ship, especially heavy items. Checkout shows the exact freight before you pay.

Click and collect

Pick your order up instead of waiting in for a truck. Choose pickup at checkout.

Deception Bay QLD: any order. Pickup is 8:00am to 4:30pm, Monday to Friday.

We email you when it's ready, with the address. Please wait for that email before coming in, and bring it with you along with photo ID.

Derrimut, VIC: Graco orders, paid orders only. Collection is from a warehouse, not a showroom, and no payments can be taken on site. Allow 3 to 4 hours after your order is confirmed for the warehouse to get it ready, and wait for your pickup confirmation email before coming in. Bring the email with you. If anything in the order is on back order, it's ready once it lands, and the pickup email tells you when.

Changing an order

Need to change the address or add an item? Reply to your order email as soon as you can. Once it has shipped we can't change the address.

Lost or damaged in transit

If your order is lost or arrives damaged, email us with your order number and photos. We'll sort a replacement or refund with you. You don't need to deal with the carrier.

Questions on freight? Email spray@airlessspray.com.au.